Frequently Asked Questions

Alles wat je wilt weten over Reppic

Antwoorden op vragen over gespreksanalyse, teamcoaching, strategie en het Reppic LMS.

Algemeen over Reppic

Reppic is an AI Sales Coach that analyzes real sales conversations and provides salespeople with immediate feedback on questioning techniques, objection handling, customer type identification, and closing techniques. You can record a conversation directly via Teams, Meet, Zoom, or the Reppic app, and receive a detailed analysis within minutes.
Reppic is ideal for individual salespeople who want to grow faster, sales managers who want to coach their teams without joining them on sales calls, and executives who want to gain customer insights from sales conversations. Companies with 5 to 500+ salespeople use Reppic every day.
Absolutely. We use the highest security measures to protect your calls and data. All audio files are processed securely and can be deleted at any time. We never share your data with third parties. Call data is deleted after 7 days. Results, however, remain visible.
Onze AI analyseert uw verkoopgesprekken met behulp van geavanceerde AI technologie, speciaal ontwikkeld om patronen, sentiment en vaardigheden te beoordelen in echte verkoopgesprekken. Het biedt bruikbare inzichten over de verschillende gesprekonderdelen van een verkoopgesprek waaronder ook het omgaan met bezwaren, vraagtechnieken, klanttype identificatie, overtuigings- en afsluittechnieken.
Je new business gesprekken kun je opnemen met de ingebouwde opname tool in het platform of met de populaire integraties als Microsoft Teams en Google Meet.
Most users notice improvements within the first few weeks of using our comprehensive training platform. The AI provides immediate feedback after each conversation upload, and you’ll quickly start to identify patterns in areas for improvement.
Reppic integrates with Zoom, Microsoft Teams, and Google Meet to automatically record and analyze sales calls. Call transcripts can be saved directly to your CRM.
Traditionele salestraining werkt met rollenspellen en theoretische scenario's. Reppic analyseert je échte gesprekken met échte klanten, waardoor feedback direct toepasbaar is. Je traint elke dag vanuit je eigen praktijk in plaats van eens per kwartaal in een trainingsruimte.

AI-gespreksanalyse

Reppic automatically analyzes every sales call based on more than 15 criteria: call structure, questioning techniques, listening-to-speaking ratio, objection handling, customer type identification, persuasion techniques, and closing techniques. The analysis is available in your personal dashboard within minutes of the call.
Reppic offers three recording options: automatically via integration with Microsoft Teams or Google Meet, using the platform’s built-in recording feature for face-to-face conversations, or by manually uploading an audio file. The AI analysis starts automatically after the recording is complete.
Direct na de analyse ontvangt de verkoper een gedetailleerd feedbackrapport met scores per gespreksaspect, concrete verbeterpunten, een gespreksverslag en een samenvatting die direct gedeeld kan worden met de klant of opgeslagen in het CRM.
The sales manager can view his team’s call scores, progress over time, and specific coaching points—without having to sit in on a single call. This allows you to provide targeted coaching based on data rather than assumptions. Managers save an average of 3+ hours per week on coaching preparation.
Reppic analyzes sales calls in over 140 languages. For international sales teams operating in multiple countries, Reppic is ready to use right away without any adjustments. The feedback and reports are generated in the language of the call.

Sales team coaching

Reppic automatically analyzes all of your team’s sales calls and provides an overview of each sales rep’s strengths and areas for improvement. The sales manager can see exactly where each team member stands—call scores, progress over time, and specific coaching points—without having to attend or listen in on a single call.
Sales managers save an average of 3+ hours per week on coaching preparation. Instead of analyzing calls or shadowing sales reps themselves, Reppic provides immediate insight into each team member’s performance. You can use that time for more coaching sessions or strategic tasks.
Ja. Reppic is volledig GDPR-compliant. Medewerkers worden geïnformeerd over opname en analyse van gesprekken. Audiobestanden worden na 30 dagen automatisch verwijderd. Reppic adviseert altijd transparante communicatie naar het team. Alle data wordt verwerkt op Europese servers.
The team dashboard shows the following for each sales representative: call scores by category, performance over time, listening-to-speaking ratio, number of calls, and a comparison with the team average. This lets you see at a glance who is improving and who needs extra attention.
Yes. In addition to the scores and analyses, as a manager you have access to your team members’ meeting notes and summaries. This allows you to ask targeted follow-up questions during coaching sessions based on specific examples from actual customer interactions.
Reppic supports multiple teams and locations within a single account. A sales manager can view their own team, while a sales director can view all teams. This enables targeted coaching at every level of the organization—from individual salespeople to the national sales team.

Salesstrategie met klantdata

Reppic analyseert alle verkoopgesprekken van je team en destilleert hieruit patronen over klantbehoeften, concurrentie-informatie, bezwaren op USP's en opkomende markttrends. Dit is kwalitatieve voice-of-customer data rechtstreeks uit de markt — beschikbaar in een strategisch managementdashboard zonder enquêtes of marktonderzoek.
Traditional market research is periodic, time-consuming, and based on what customers say when they’re surveyed. Reppic continuously collects data from real sales conversations—what customers say spontaneously during a sales call is more reliable than survey responses. The insights are available in real time, rather than just once a quarter.
Reppic detecteert automatisch wanneer concurrenten worden genoemd in verkoopgesprekken en analyseert de context: welke USP's spelen een rol, waarom klanten twijfelen en welke argumenten het beste werken tegen specifieke concurrenten.
The strategic dashboard is primarily intended for commercial directors, sales managers, and marketing teams who want to support their go-to-market strategy with customer data. It is separate from the individual coaching dashboard for salespeople and the team management dashboard for managers.
With a minimum of 20 calls per month, trends and patterns are already visible. The more calls are analyzed, the more reliable and detailed the strategic insights become. For larger sales teams, insights are often available as early as the first week.
Ja. Reppic kan gesprekken per team, regio of vestiging analyseren en vergelijken. Zo zie je of klantbehoeften en bezwaren verschillen per markt — waardevol voor organisaties die actief zijn in Nederland, Duitsland en andere landen.

Reppic Sales LMS

Een gewoon e-learning platform biedt statische trainingscontent. Het Reppic LMS koppelt leermodules direct aan AI-analyse van echte klantgesprekken. Verkopers leren niet alleen van video's en modules — ze zien ook terug hoe ze de geleerde technieken toepassen in hun eigen gesprekken. Zo ontstaat een continu leerloop van training naar praktijk en terug.
Je uploadt je eigen bedrijfspresentaties, productvideo's, brochures of documenten. De AI-module-generator van Reppic zet deze automatisch om naar een gestructureerd leerpad met modules en leerdoelen — binnen enkele minuten. Zo hoef je geen instructional designer in te huren voor je eigen productkennis-training.
Alle verzamelde verkoopgesprekken worden ook geanalyseerd om operationele en strategische keuzes te ondersteunen en beslissingen te motiveren. Zo kan management sturen op informatie die rechtstreeks komt van klanten.
In addition to the skills modules, Reppic also analyzes conversations in the knowledge modules to assess how effectively a salesperson applies their product or service knowledge in practice. This way, every customer conversation automatically becomes learning material—without any extra work for the manager or trainer.
Yes, the LMS is ideally suited for onboarding. New salespeople complete the sales skills training and product knowledge modules, and immediately begin analyzing their first calls using AI-powered call analysis. This significantly accelerates the time to performance.
Ja. Managers hebben inzicht in de voortgang van elk teamlid in het LMS — welke modules zijn afgerond, welke scores zijn behaald en hoe de leerresultaten zich vertalen naar gespreksvaardigheden in de praktijk.